Teach Fin Learning is an online platform committed to providing high-quality educational services. If students encounter any issues, we encourage them to use our formal complaints process. Our policy ensures that all complaints are handled fairly, transparently, and efficiently.

How to Submit a Formal Complaint

Submission Process: Students must submit formal complaints using our standard complaint template, which is available on our Learning Management System (LMS) and website. Complaints can be submitted directly through the LMS or via email to our support team.

Acknowledgment and Response Time: We acknowledge receipt of complaints within two business days. A full response will be provided within five business days from the date of acknowledgment.

Handling of Complaints

Confidentiality: All complaints will be treated with strict confidentiality. Only relevant staff members responsible for reviewing and resolving the issue will have access to the details.

Review Process: A designated team or individual will review the complaint impartially to ensure a fair resolution.

Right to Appeal

Appeal Process: If a student is not satisfied with the resolution of their complaint, they have the right to appeal within 15 business days of receiving the decision. The appeal will be reviewed by a different individual or panel to ensure an unbiased assessment.

Escalation to ACCA

Further Escalation: If a student is dissatisfied with how their complaint has been handled by Teach Fin Learning, they may escalate it to ACCA. However, students must first follow our internal complaints process. If the issue remains unresolved, they may approach ACCA. Should the complaint still not be resolved, students have the option to escalate it further to the appropriate regulator. More details can be found in the ACCA guidelines.

We highly value student feedback and are committed to resolving concerns effectively. For complete details, please refer to our full complaints policy on the LMS.

If a student wishes to file a complaint with ACCA regarding Teach Fin Learning, they must first follow our internal complaints procedure. If they remain unsatisfied, they can escalate the complaint to ACCA. If both our process and ACCA’s procedures have been exhausted, the student may escalate the matter to the appropriate regulator. Further details are available on the ACCA website:
https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html